Shipping policy

Shipping & Delivery Policy

Shipping & Delivery

At Cherivoa Portraits, every portrait is personalised and created specifically from the photograph you provide. Because of this, physical orders include an artwork creation and approval stage before production and shipping begins.

Artwork creation and approval

After receiving your order and suitable photograph, we will create your personalised portrait.

Your initial digital artwork proof will generally be prepared within 2–4 business days.

For physical portrait orders, we will send you a digital proof for approval before your artwork is sent to production.

Nothing is sent to physical production until you have explicitly approved your artwork.

If we require another photograph or further information from you, or if changes are requested before approval, this may extend the time before production begins.

Production and delivery

Once you have approved your artwork, your physical portrait will be prepared for production.

Physical orders are generally expected to arrive approximately 5–14 business days after artwork approval.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the product, production location, destination, carrier availability, public holidays and circumstances outside our reasonable control.

Shipping charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, tracking information will be provided once your physical order has been dispatched.

Please allow some time after receiving your tracking information for the shipping provider to scan the package and begin displaying tracking updates.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us at hello@cherivoa.com as soon as possible.

We will make reasonable efforts to correct the address before production or dispatch, but changes may not be possible once an order has entered production or been shipped.

Delayed or missing deliveries

Occasional shipping delays can occur after an order has been dispatched.

If your order has not arrived within a reasonable period after its estimated delivery timeframe, please contact us at hello@cherivoa.com and we will help investigate the delivery.

Damaged or incorrect orders

If your physical portrait arrives damaged, defective, or materially different from the product you ordered, please contact us at hello@cherivoa.com as soon as reasonably possible.

Please include your order number, a description of the issue and clear photographs showing the problem where applicable.

We will assess the issue and, where appropriate, arrange a remedy in accordance with our Returns, Refunds & Cancellations Policy and applicable New Zealand consumer law.

Digital portraits

Digital-only portrait orders do not require physical shipping.

Once your digital portrait has completed our artwork and approval process, the final high-resolution digital artwork will be supplied electronically.

Every eligible physical portrait also includes the approved high-resolution digital portrait at no additional charge.

International delivery

Where international delivery is offered, delivery times may vary by destination.

Customers may also be responsible for customs duties, import taxes or other charges imposed by authorities in the destination country where applicable. These charges are outside Cherivoa's control.

Contact us

If you have any questions about the production or delivery of your Cherivoa order, please contact us:

Email: hello@cherivoa.com
Website: cherivoa.com

Cherivoa Portraits Limited
New Zealand